Customer Help

If talking to a real-life human is more your thing, you can reach our Customer HappinessTeam via email (below).

How can we help?

FAQ

About faux fur

What is faux fur blanket made of?

A faux fur blanket can be made of polyester,
acrylic or a combination of both. You can find the detailed material
for each of the Anifurry products on the product page. 

What are the advantages of faux fur over real fur?

As the Faux Furs we use are hardly distinguishable from real fur, there
is no longer any reason to use animal fur. With no animal cruelty
involved and absolutely gorgeous faux fur, this is a win-win situation.

Are faux furs shedding fibers?

The American Cleaning Institute recommends washing blankets not more
than four times a year, but fuzzy blankets may require cleaning more
often until the shedding stops. You can learn more about how to clean a
faux fur blanket by visiting our blog "How to Stop Faux Fur Blankets From Shedding".

What is the guarantee on Anifurry blanket?

All our collections are Oeko-Tex® Certified, so you can rest assured
that every component of the item, including every thread, button, and
other accessories, has been tested for harmful compounds and is thus
safe for you and your family.

What is the best way to store my faux fur product?

We recommend folding your Faux Fur product carefully so it does not
crease, and placing it in a clean, zipped polythene bag or container. If
you can, a linen clothes storer is ideal. Keep your Faux Fur products
in a cool, dry place away from direct heat and they will last for many,
many years.

Cleaning & Upkeep

How to clean and care for my faux fur blankets and essentials?

To maintain the best look and texture of your faux fur, please follow
the care instructions: machine wash cold separately, and hang dry
preferably, but our blanket can be tumble dried on the lowest heat. For
complete care instructions, you can read our blog on the caring handbook on faux fur.

What is the best way to store my faux fur product?

We recommend folding your Faux Fur product carefully so it does not
crease, and placing it in a clean, zipped polythene bag or container. If
you can, a linen clothes storer is ideal. Keep your Faux Fur products
in a cool, dry place away from direct heat and they will last for many,
many years.

Shipping Policy

I just placed an order, when will it ship?

For US orders, please allow up to 24 hours of processing time for your order to ship out, excluding weekends and holidays. 

For International orders, please allow up to 48 hours of processing time for your order to ship out, excluding weekends and holidays. 

Pre-order items may take up to 45 days to ship out after an order is placed. The exact shipping time for pre-order items can be found on the product page. Customers who placed pre-order items are defaulted to accept conditions of pre-order shipping time. 

Where do we ship?

Domestic: United States

International: Australia, Austria, Belgium, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Ukraine, Bulgaria, Croatia, Georgia, Iceland, Liechtenstein, Lithuania, Monaco, Romania, Turkey 

How much would shipping cost?
  • United States: Free ground shipping on all orders
  • International: Free shipping.
How long is the shipping time?
  • Average transit times to the US:2-5 Business days after processing.
  • Average transit times to international: 5-10 Business days after processing.

Didn't find your questions? You can contact us or read more about our shipping policy.  

Return & Refund

We accept returns and exchanges of unused, undamaged, or incorrect items within 30 days of delivery. To initiate your return, please visit our return policy page.

Size & Material

Our faux fur blankets come in 4 different sizes:

50 inches x 60 inches, 4lbs

60 inches x 80 inches,6.5lbs

Queen: 90 inches x 90 inches,11lbs

King: 104 inches x 90 inches,12.5lbs

All our faux fur home essentials are made of 100% cruelty-free materials, including but not limited to polyester and acrylic, you can find the exact materials for each product on the product page. 

Gift

Please go to ourgift card pageand complete the order there. 

Wholesale

If you want to open a wholesale account with us, simply email us at care@anifurry.com, and we'll take it from there.

Customer Support

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding. 

Email: care@anifurry.com

Get in touch

Have questions about your order, or a general enquiry?